Returns Policy
Returns & Exchanges Policy
We take great care in ensuring that the products we send out are of the highest quality. If you are not entirely happy with your purchase, you may request a refund or replacement within 7 days of delivery.
To be eligible, your item must be unused, in the same condition that you received it, and returned in its original packaging with all tags attached.
South Africa: To arrange a return or exchange, please contact +27 76 747 3990 / +27 78 600 1814.
Namibia: To arrange a return or exchange, please contact +264 81 252 4465.
Important Notes
Refunds are issued for the cost of the product only and do not include courier fees.
The cost of returning the product is at your own expense.
Refunds will only be processed once the returned item has been received in good order. Please allow up to 7 working days for processing.
We have a 15‑day policy: if 15 days have passed since your purchase, unfortunately we cannot offer a refund, exchange, or credit.
We are not liable for any parcels that go missing or are damaged in transit.
Damaged Items
All products are thoroughly quality‑checked before dispatch. In the unlikely event that you receive a damaged item, we will replace it or refund you at no additional cost. Please contact us immediately to arrange this.
At Makeeda Collective, we don’t just sell — we find.
Introducing our Sourcing Concierge Service, created for clients who want convenience, access, and a trusted team to source exactly what they’re looking for.
Whether it’s a hard-to-find car part, a fashion piece you spotted online, or something unique for your home — simply send us a picture, and we’ll take care of the rest.
What We Can Source
We source across a wide range of categories, including:
- Automotive (engines, parts, accessories)
- Homeware & décor
- Clothing & fashion
- Shoes & accessories
- Specialty and hard-to-find items
If you can show it, we can source it.
How it works:
- Send us a clear image of the item you’re looking for
- Include details (size, specs, budget, quantity)
- We source the best available options for you
- You approve, and we handle the rest
📲 Send your request via WhatsApp or call:
South Africa:
+27 76 747 3990/ +27 78 600 1814
Namibia:
+264 81 252 4465
Sourcing Fees
Our pricing is simple and transparent:
- Johannesburg (includes travel): R350 flat rate
- Namibia: R650 flat rate (negotiable depending on request)
Product costs, delivery, and any additional requirements will be quoted separately.