FAQs

🛍️ Orders & Payments

Q: What payment methods do you accept? A: We accept major credit/debit cards, EFT, and secure online payment gateways.

Q: Will I receive an order confirmation? A: Yes, you’ll get an email confirmation with your order details immediately after purchase.


đźšš Shipping & Delivery

Q: Can I track my order? A: Absolutely. Once your order ships, you’ll receive a tracking link via email.

Q: Do you offer express delivery? A: Yes, express delivery is available in select areas for an additional fee.

Q: Do you deliver internationally? A: Currently, we deliver across South Africa and Namibia. International shipping will be added soon.


🔄 Returns & Exchanges

Q: Can I exchange an item instead of returning it? A: Yes, exchanges are possible within 7 days, provided the item is unused and in original packaging.

Q: How long do refunds take? A: Refunds are processed within 5–7 business days after we receive your returned item.


🧵 Products & Care

Q: Are your products locally sourced? A: We curate both local and international pieces, chosen for quality and style.

Q: Do lighting products include bulbs? A: Selected items include bulbs — details are listed on each product page.

Q: Can I request custom orders? A: Yes, for certain products we accept custom requests. Contact us for details.


đź“ž Customer Support

Q: What’s the fastest way to reach you? A: Our WhatsApp line offers instant support. You can also email us or use the Contact page.

Q: Do you offer gift wrapping? A: Yes, we provide elegant gift wrapping on request.

Q: Can I create an account to save my details? A: Yes, creating an account allows you to track orders, save addresses, and manage preferences.

At Makeeda Collective, we don’t just sell — we find.

Introducing our Sourcing Concierge Service, created for clients who want convenience, access, and a trusted team to source exactly what they’re looking for.

Whether it’s a hard-to-find car part, a fashion piece you spotted online, or something unique for your home — simply send us a picture, and we’ll take care of the rest.

What We Can Source

We source across a wide range of categories, including:

  • Automotive (engines, parts, accessories)
  • Homeware & dĂ©cor
  • Clothing & fashion
  • Shoes & accessories
  • Specialty and hard-to-find items

If you can show it, we can source it.

How it works:

  1. Send us a clear image of the item you’re looking for
  2. Include details (size, specs, budget, quantity)
  3. We source the best available options for you
  4. You approve, and we handle the rest

📲 Send your request via WhatsApp or call:

South Africa:
+27 76 747 3990/ +27 78 600 1814

Namibia:
+264 81 252 4465

Sourcing Fees

Our pricing is simple and transparent:

  • Johannesburg (includes travel): R350 flat rate
  • Namibia: R650 flat rate (negotiable depending on request)

Product costs, delivery, and any additional requirements will be quoted separately.

Why Choose Makeeda

  • Trusted sourcing across South Africa & SADC
  • Access to a wide network of suppliers
  • Time-saving and hassle-free
  • Personalised, reliable service


Think of us as your go-to plug for anything you can’t find —
Efficient, reliable, and always one step ahead.

Send Request on WhatsApp - South AfricaSend Request on WhatsApp - SADC